Admin & Management

Give River can email selected admins whenever something needs approval — a reward or gift-card redemption, a new-member join request, a member-removal request, or a SMART goal or milestone — and send a couple of gentle reminders while an item stays pending. You configure this from the Settings > Notifications tab.

The Admin Audit Log captures admin-initiated actions across the platform for accountability and historical reference. It answers questions like "Who approved that reward request?", "When was this member's role changed?", and "What HRIS settings were updated last week?"

The Billing portal lets admins view and manage the team's subscription, review invoices, and see subscription history. Payments are processed through Stripe.

Drop settings control how recognition currency (drops) are allocated, distributed, and counted across your team. These settings are found under Settings > Features and Settings > Rewards Account (billing page).

The Dashboard is the screen admins land on when they switch into Admin view, and where a new team's owner lands right after Launch my team in Team setup. It opens on your Weekly briefing: what needs you, how your program is doing, what's at risk, and one suggested next step. It sits alongside the other admin sections (Engage, Insights, Our Team, Rewards, Settings, and Help Center). For how the admin sections and their sub-sections are organized, see Admin Navigation.

The Impact Dashboard gives admins a view of your team's collective good deeds and recognition activity. It's separate from the Insights analytics dashboard — where Insights focuses on engagement metrics and trends, Impact shows the direct output of your team's recognition culture.

The Insights hub gives admins a comprehensive view of team health, engagement patterns, recognition activity, and growth metrics. It is organized into nine tabs, each covering a different analytics domain.

The Members area lets admins view, add, edit, and remove team members, manage departments, locations, and positions, and control member access roles.

Give River separates the everyday member experience from the admin management tools with an Admin view ⇄ Member view toggle, and organizes the admin tools into sections that each use a two-level ("dual") navigation. This article explains how to move around as an admin.

Give River can automatically send email notifications to team members at key moments in their journey. Admins configure which emails are enabled from the Settings > Notifications tab.

The Admin Research Center — also referred to as Leadership Resources — provides admins with educational content, help videos, and contextual guidance embedded throughout the platform. These resources are designed to help admins make the most of Give River's features.

Rewards can be taxable, and some companies put them on paychecks. The Reward redemption report shows how much your team spent on rewards and who received which reward, so HR and payroll have what they need. You can have it emailed automatically at the start of every month, or run it yourself for any month or date range.

Tags in Give River are hashtags that members attach to drops to indicate which core value or theme a recognition moment aligns with. Admins create and manage the organization's tag list, and members see these tags when composing drops.

Everywhere you decide who something is for, Give River uses the same Who is this for? picker. It appears in:

Health Challenges are real-world wellbeing activities — run a 5K, take a screen-free day, journal for a week — that members complete on their own, claim with a note or photo, and earn drops for once you approve.

Required Training lets you make a River Run mandatory for the people you choose, optionally with a due date, and follow who has finished. It suits onboarding, safety and compliance training, and policy refreshers.

Admins can connect River Runs to Seasons — time-bound engagement campaigns with goals, rewards, and team targets. When a Season is configured with a Learning goal, employees are directed toward River Run activity as part of that Season's objectives. Seasons encourage River Run activity broadly; to require a specific run from specific people (with due dates and tracking), use Required Training.

The Run catalog lets admins decide which River Runs members can browse. Your company sees the shared Give River library plus any runs your own team created. With the Run catalog you can hide runs that don't fit, or switch to a hand-picked list, without deleting anything.

You can choose the order of the sections on your members' Home and Team Hub pages, hide the ones your team doesn't use, pick how posts look in your team's feed (Team River), pick the look of the Create a post window, pick the look of the top of the River Runs page, choose your team's reactions, and choose the tabs in the members' phone bottom bar. Go to Settings > Layout.

Give River has a lot of features, and not every team needs all of them at once. From Settings > Features you can switch off the parts your members don't use, so the basics — seeing their drops, giving recognition, and redeeming rewards — stay front and center.

The CSV import tool lets admins add multiple members at once by uploading a spreadsheet file. The import uses a guided five-step flow with automatic column mapping, reference data verification, and a final review before any data is written.

Custom Awards are one-off recognitions an admin defines and hands out manually — separate from automatic season rewards and from Badges (which are earned automatically). You manage them under Rewards → Awards.

SMART Goals lets every member set personal goals with milestone steps that pay drops on approval. As an admin you control the workflow rules, curate templates, watch the organization-wide picture, and act as the approval backstop.

Give River's performance tools are SMART Goals (with Performance seasons) and the Rewards section, where admins decide how recognition and achievements are rewarded.

Every member of your organization has one role. The role decides which admin areas they can see and what they can change there. Members see the member app only; everyone else sees the admin view, limited to what their role allows.

When you create a season, the season pages suggest as you go: each goal comes with a ranking rule and a length, templates fill in a title and description, length presets fill in the dates, and the cost updates while you set prizes. Once the season is underway, an Insights summary on Insights › Season sums up how it's going.

When you create a new season in Give River, the Basics page asks who competes: the season type. The type determines whether participants compete as individuals or as organized teams, and it shapes what the People and teams page asks for.

Team setup walks you from sign-up to a launched team in about 15 minutes. Ugo, your River Guide, explains each step as you go. Every step is optional: skip anything and come back later. Your progress is saved after each step, so you can close Team setup at any time and pick up where you left off.

The Survey Series Comparison tool lets admins compare results from multiple surveys that belong to the same series. Instead of reviewing each survey in isolation, you can place them side by side to identify trends, shifts in sentiment, and which questions showed the most change over time.

The Survey summary is a short, plain-language read of your survey results at the top of Insights → Surveys and Polls. It looks at your survey totals and says what they suggest, so you can understand the numbers at a glance. This article also covers each survey's results page.

Survey templates are ready-made surveys written by Give River. Pick one, adjust anything you like, choose who gets it and send it. It's the quickest way to run a good survey without writing every question yourself.

Surveys let admins gather structured feedback from the team using a variety of question formats. Members work through one question at a time with a progress bar, and responses can be kept anonymous (eNPS surveys always are). Admins can view response rates and eNPS score trends in the Insights dashboard.

Team settings control your organization's profile, branding, privacy rules, invite links, and the structural details of your Give River workspace. These are found under Settings > Team Details.

Admin only (and Managers, for their own team)

Team Games are Give River's host-run activities: Company Trivia, Would You Rather, Predict the Co-worker and Caption This. This guide is for admins and hosts: the game types, how a game runs, and how to control the drops (and real dollars) a game pays out.

Your Weekly briefing is the first thing you see in Admin view (Dashboard → Overview). Instead of a menu of places to go, it tells you what needs you this week, how your program is doing, what's at risk, and the one thing most worth doing next. Every Monday the same briefing can arrive by email.